RETURNS & EXCHANGES

We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases within 14 days of receipt.
 
All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached. If we notice that there is damage to a returned product or if we notice that the clothes are dirty or clearly worn, we have the right not to accept this returned item. If not, the full amount (of the returned products, not of the shipping costs) will be refunded to your account within 30 days.
 
Please enclose your proof of purchase in the original packaging.  The return of products is completely digital. You must complete all information via the following link: https://cdhstudio.shipping-portal.com/rp/ . You will receive a ticket from us for your package and can take it to a postal point of your choice. 

shipping policy

SHIPPING We process and send orders during our main office hours, Monday to Friday, from 8:00 am till 8:00 pm CET. The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest. Standard shipping time for the countries covered by our delivery partners are between 1 and 3 working days. As soon as we have shipped your order you will receive an email with your tracking number. You can check the status of your order one to two hours after receiving the email via the link provided. We offer free shipping in Belgium and the Netherlands for orders above € 150! 

PACKAGING

 At CDH Studio we strive to find environmentally friendly solutions for a luxury shopping experience. All the packages will be shipped in eco-friendly packaging. We recommend you to re-use the boxes or bags for other shippings you may do in the future! :)

terms & conditions

ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.  GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.  ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.  MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.  PRODUCTS OR SERVICES (if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.  ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.  PAYMENT Payment is made electronically. We use Mollie. Payment can be made with multiple payment options. The purchase is concluded when we receive confirmation of your payment, until then the ordered items are the property of CDH Studio.   

privacy policy

Your privacy and protecting your privacy is really important to us. In the following we are providing you with more details about our privacy policy with regard to the collection, usage and disclosure of information that we receive when you use our service. Also see the General Terms and Conditions. Our goal in processing data is only to process personal data when this data is relevant to the sensible and economical use of the offerings in our online shop. Our privacy policy complies with the General Data Protection Regulation (GDPR). On this page, we provide detailed information on the data we process when you visit our website, and the form in which we process this data. By doing so, we fulfil our obligation to provide information to you in accordance with Art. 13 of the GDPR.  LEGAL BASIS FOR PROCESSING PERSONAL DATA 
If we obtain the consent of a data subject for processing personal data, the legal basis for processing such personal data is Art. 6 para. 1 let. a) EU General Data Protection Regulation (hereinafter "GDPR"). If we process personal data that are necessary to perform a contract to which the data subject is a party, the legal basis for processing such personal data is Art. 6 para. 1 b) GDPR. The same applies if processing personal data is necessary to perform pre-contractual measures. If processing personal data is necessary to perform a legal obligation of our company, the legal basis for such data processing is Art. 6 para. 1 c) GDPR. If processing personal data is necessary to protect a legitimate interest of our company or a third party and the interests, fundamental rights and fundamental freedoms of the data subject do not outweigh that legitimate interest, the legal basis for such data processing is Art. 6 para. 1 let. f) GDPR.
 
EXTENT OF PROCESSING PERSONAL DATA
 
We will generally collect and use personal data of our users only if and to the extent necessary to make available a functional website and/or to provide our content and services. Personal data of our users generally will be collected and/or used only with the prior consent of the user. An exception applies in cases where obtaining prior consent is practically impossible and where data processing is permitted by applicable law. (contact data (e.g., email addresses, telephone numbers)
 
GOOGLE ANALYTICS
 
On the basis of your consent (Art. 6 para. 1 let. a GDPR) we use web-analysis services from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, (“Google”).Google will use this information as a commissioner to analyze the usage of our online-services, to issue a report about the activities within our online-services and to perform other services for us which are connected with the usage of our online-services and the internet. The processed data can be used to create pseudonymized user profiles.We only use Google Analytics with activated IP-anonymization. That means, the user’s IP-address will be shortened by Google in the area of EU-member states or other contracting states of the Agreement on the European Economic Area. Only in exceptional cases the full IP-address will be transmitted to a Google server in the U.S.A. and shortened there.
 
CONTACT FORM 
When contacting us (e.g. via contact form, e-mail, telephone or social media), your data are processed for the purpose of processing the contact inquiry and processing it in accordance with Art. 6 para. 1 lit. b GDPR. Customer data may be stored in a customer relationship management system ("CRM system") or a comparable enquiry organisation. 
WOOCOMMERCE
 
Your privacy and protecting your privacy is really important to us. In the following we are providing you with more details about our privacy policy with regard to the collection, usage and disclosure of information that we receive when you use our service. Also see the General Terms and Conditions. 
Our goal in processing data is only to process personal data when this data is relevant to the sensible and economical use of the offerings in our online shop. Our privacy policy complies with the General Data Protection Regulation (GDPR).
 
In this document, we provide detailed information on the data we process when you visit our website, and the form in which we process this data. By doing so, we fulfil our obligation to provide information to you in accordance with Art. 13 of the GDPR.
 
All of our orders are processed through Woocommerce. Your information provided in the course of the order process in addition to the information about your order (name, address, email address, account number, invoice amount, currency and transaction number) is passed to Woocommerce. The transfer of your data is solely for the purpose of processing your order. For more information about Woocommerce privacy, visit https://automattic.com/privacy/
 
We do everything within our power to protect and maintain the security of your data. Please do not hesitate to contact us if you have any questions or comments on our privacy policy. If you have any questions regarding the collection, processing, or use of your personal data, regarding the disclosure, correction, blocking, or deletion of data, and regarding the retraction of any consents that have been granted, please contact: info@cdhstudio.com. And please do not forget one thing, we are all human and we can make mistakes.
 
Status of this Privacy Policy info@cdhstudio.com 2021
 
We reserve the right to change this Privacy Policy at any time with future effect.